Privacy Policy

We collect information needed to respond to your request and arrange your journey. This may include your name, email address, phone or WhatsApp number, travel date and pickup time, flight details, pickup and destination information, passenger count, luggage requirements, vehicle preference, optional extras, and special requirements.

When you contact us, we may retain the content of your message and our booking correspondence. We do not ask for or store full payment card details through this website.

We use your information to prepare quotations, save and manage enquiries, confirm and operate bookings, monitor flights when requested, communicate service updates, provide customer support, and improve our service quality.

We may also use limited website usage data to maintain site performance, measure enquiry conversions, and understand how visitors find and use our services.

Our website is hosted using cloud infrastructure, and enquiry records submitted through the website are stored in our booking database. We currently use Supabase for booking-data storage and an email service provider to send enquiry notifications and confirmation emails. These providers process only the information required to operate these services and may process data in locations outside your country of residence.

We use essential website technologies and may use analytics tools, including Google Tag Manager and Google Analytics, to understand site performance, visitor journeys, and enquiry conversions. These tools can use cookies or similar technologies. You can manage or delete cookies through your browser settings; restricting cookies may affect some website features.

We share only the information necessary to deliver your trip with assigned chauffeurs, vehicle operators, guides, and other service partners where relevant. We may also share limited information with hosting, database, email, analytics, and other technical providers that support the website and booking process. We may disclose information when required by applicable law or to protect the safety, rights, or property of our passengers and team. We do not sell personal information.

We retain booking and enquiry records only for as long as reasonably necessary for service delivery, customer support, accounting, dispute handling, and legal obligations. We use reasonable administrative and technical safeguards to protect information, but no online transmission or storage system can be guaranteed completely secure.

You may ask us to access, correct, or delete personal information we hold about you, subject to legal and operational requirements. You can opt out of non-essential marketing contact at any time. To make a request, use the secure contact form and include enough information for us to identify your booking or enquiry.

We may update this policy when our services, technology providers, or legal requirements change. The latest version will always be posted on this page with its update date.