Cancellation & Refund Policy

Send your request by email or WhatsApp using the contact details on this website. A cancellation or change is effective only after TripDrive confirms receipt in writing. Please include your name, service date, and booking reference where available.

The cancellation and change terms stated in your written quotation or booking confirmation apply to your journey and take priority over general website information. We do not apply a universal 24-hour or 48-hour refund percentage to every booking because vehicle allocation, service type, travel dates, and third-party commitments can differ.

For peak-date or holiday bookings, cancellation or modification confirmed more than 10 days before the scheduled service is normally free of a TripDrive cancellation charge unless your written quotation states otherwise. Non-refundable third-party costs already committed on your behalf may still be excluded from any refund.

When a cancellation is made closer to the service date, after a vehicle or chauffeur has been allocated, or after third-party services have been committed, a cancellation charge may apply. No-show, refusal of service, or cancellation after vehicle dispatch may result in the full confirmed service charge. Any applicable amount will follow the terms in your written quotation or confirmation.

Luxury vehicles, minibuses, exhibitions, long-distance travel, multi-day charters, guides, tickets, accommodation, and other third-party arrangements may carry separate cancellation rules. Costs that a third-party provider does not refund to us cannot normally be refunded to the customer.

We will make reasonable efforts to accommodate changes, subject to vehicle and chauffeur availability. Changes that add distance, time, locations, passengers, or vehicle requirements may result in additional charges. Flight delays are handled according to the waiting-time terms in your booking confirmation.

If a payment has been made and a refund is approved, we will confirm the refundable amount in writing and return it through the original payment method where practical or another agreed method. Processing time depends on the payment provider and bank. Unrecoverable payment-provider or bank charges may be excluded where applicable.

If a service cannot proceed because of a force majeure event, we will work with you to reschedule or confirm any available refund after unavoidable costs. This may include severe weather, official restrictions, major transport disruption, or other events beyond reasonable control.